IT Support Technician

IT · Abbotsford, British Columbia
Department IT
Employment Type Full-Time
Compensation $18 - $22 per hour

Do you love computers and enjoy helping people?


We’re growing and looking for a gritty IT Support Technician to aid our team in doing their best work. By solving tech issues and developing efficient solutions, you’ll be positively removing barriers for everyone on the team. We provide an excellent environment for you to receive guidance, as well as room for your creativity to blossom. If you’re passionate about tech and helping people, we want to hear from you!


Musora Media is the home of Drumeo, Pianote, Guitareo, and Singeo -- and we’re creating a world where anybody can learn an instrument and play the songs they love. We do this by partnering with the best teachers, filming entertaining and educational videos, hiring an amazing staff, and utilizing cutting-edge web and mobile technology.


Your responsibilities:

  • Staying on top of our IT ticketing/ancillary support, company-wide
  • New hire onboarding, peripheral purchasing, provisioning
  • Managing office networks (VoIP, LAN, WAN, VLAN, QoS, TCP/IP)
  • Maintaining NAS, VPN, RAID, archiving/purging
  • Troubleshooting hardware and software issues
  • Communicating with manufacturers/vendors
  • Recording/film studio maintenance (cable snakes, video/audio signals and devices)


Here are the skills you should have:

  • High emotional intelligence
  • Great interpersonal communication
  • Creative and abstract thinking practices
  • Mac/Windows operating systems
  • Building/maintaining PC & Mac hardware
  • Small-medium business networking
  • Understanding of VoIP systems
  • General electronics knowledge -- components, signal flow
  • Google suite apps
  • Ability to work at our headquarters in Abbotsford, BC
  • Availability for flexible working hours
  • The ability to lift up to 50lbs


Bonus Points

  • Diploma/Degree in IT, business, or related field
  • CompTIA or related certifications
  • Audio/Video/Broadcast experience
  • You play an instrument


Job Details and Perks:

  • Full-time, onsite.
  • Health, Dental, Vision Benefits. 
  • Casual dress, onsite parking, and access to an on-site gym.
  • Paid time off. 
  • Company events.


If this sounds like you then let us know. We can't wait to meet you!

Thank You

Your application was submitted successfully.

  • Location
    Abbotsford, British Columbia
  • Department
    IT
  • Employment Type
    Full-Time
  • Compensation
    $18 - $22 per hour